The Lost Art of Customer Service

As I contemplate signing up for a BCIT course in Customer Relations, I wonder: why is good customer service so hard to find? Are our expectations too high? Is it because of a lack of industry training, or due to shamefully low wages for most customer-facing retail roles?

Here’s a customer service rant worth reading, from the wonderful Raspberry Kids blog: The Rebranding of Bell Mobility

What’s your customer service horror story?

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About Erin

Bookworm, word nerd, grammar geek. Small town girl, living in a lonely world. Running a race-per-month in 2013.
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