Tag Archives: retail

A Very Indie Christmas

Last week, I was surprised to hear that the Vasanji clothing boutique in Yaletown had closed down. Yaletown.ca wrote a great blog post about the store and the importance of shopping local this holiday season* if we want independent stores … Continue reading

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The Lost Art of Customer Service

As I contemplate signing up for a BCIT course in Customer Relations, I wonder: why is good customer service so hard to find? Are our expectations too high? Is it because of a lack of industry training, or due to … Continue reading

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Fast, Good or Cheap?

When I worked in website management, one of our creative development people said something that has stuck with me for years. While discussing a particular project that our senior execs wanted done super quickly and with very limited budget, she … Continue reading

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